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Improving Customer Experience Episodes

Using Subscriptions To Catapult Your Customer’s Average Lifetime Value With Ben Fisher
March 24, 2023

Using Subscriptions To Catapult Your Customer’s Average Lifetime Valu…

This episode features Ben Fisher who runs Rodeo, a platform for 8-figure DTC brands that utilize subscription-based models. The Rodeo platform offers personalization features to tailor the customer experience and maximize cus...

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How To Win Customers’ Trust & Keep It with Sarah Siwak
March 17, 2023

How To Win Customers’ Trust & Keep It with Sarah Siwak

This episode features Sarah Siwak, the co-founder and Chief Revenue Officer at Airhouse where they are applying lessons learned from a less-than-traditional path to power logistics solutions for emerging direct-to-consumer e-...

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The 3 Fundamentals For Creating A Memorable Shopping Experience With Eric Melchor
Feb. 24, 2023

The 3 Fundamentals For Creating A Memorable Shopping Experience With …

This episode features Eric Melchor, the Personalization Geek for OptiMonk where they have gone from 0-40,000 users in just a few years and has over 500 five-star ratings on Shopify. The mission is to empower the average onlin...

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Exploring The DropFunnels Marketing Platform With Jordan Mederich
Feb. 17, 2023

Exploring The DropFunnels Marketing Platform With Jordan Mederich

Today's guest is Jordan Mederich, the founder of one of the fastest-growing marketing platforms online, DropFunnels. Garnering attention from top entrepreneurs and marketers alike, DropFunnels is the world's first and only te...

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Why Your Current Customers May Need More of Your Focus This Year With Monica Sharma-Patnekar
Jan. 20, 2023

Why Your Current Customers May Need More of Your Focus This Year With…

This episode features Monica Sharma-Patnekar, an eCommerce brand mentor & consultant, a purpose-driven (digital) brand, marketing & strategy professional with 17 years of global experience building brands. She’s worked across...

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Why Creating A Customer Centric Brand Is Vital To Your Company’s Growth with Matt Edmundson
Nov. 25, 2022

Why Creating A Customer Centric Brand Is Vital To Your Company’s Grow…

This episode features Matt Edmundson, the CEO of Aurion Digital. As an eCommerce entrepreneur, his sites have generated over $75m in worldwide sales. Add to that, as a Coach his clients have combined sales of over another $10...

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Proven Strategies for Improving Customer Retention For e - Commerce with Brandon Amoroso
Oct. 28, 2022

Proven Strategies for Improving Customer Retention For e - Commerce w…

This episode features Brandon Amoroso, the founder and CEO of Electriq, a DRINKS company that scales brands with profitable e-commerce models built from innovative proprietary methods. Powered by the freedom and individuality...

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Creating A Customer Experience That Will Have Your Customers Happily Raving with Adam Pearce
Sept. 9, 2022

Creating A Customer Experience That Will Have Your Customers Happily …

This episode features Adam Pearce, the co-founder and CEO of Blend Commerce, an eCommerce Customer Experience Agency. He and his team have worked with over 200 Shopify retailers to help them provide memorable customer experie...

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The Power of Interactive Content With Saksham Sharda
July 8, 2022

The Power of Interactive Content With Saksham Sharda

This episode features Saksham Sharda, Creative Director and CIO of Outgrow, an all-in-one interactive content platform. Outgrow lets marketers build and launch interactive calculators and viral quizzes that help engage websit...

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A Technology That Predicts What Your Customers Will Buy Next with Shanif Dhanani
June 17, 2022

A Technology That Predicts What Your Customers Will Buy Next with Sha…

This episode features Shanif Dhanani, the co-founder & CEO of Apteo. Apteo helps e-commerce brands personalize their marketing campaigns by predicting what their customers will buy next. Discover Shanif’s thoughts on predicti...

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Personalizing User Interactions With Quizzes & More with Gen Furukawa
June 10, 2022

Personalizing User Interactions With Quizzes & More with Gen Furukawa

This episode features Gen Furukawa, the Co-Founder of Prehook. He shares how they drive sales and engagement with an e-commerce quiz. He discusses the shoppers who are receptive to quizzes and the right data needed to obtain ...

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Creating A Referral Program That Will Grow Your eCommerce Business With Raul Galera
March 25, 2022

Creating A Referral Program That Will Grow Your eCommerce Business Wi…

This episode features guest Raul Galera, the Chief Advocate at ReferralCandy, the #1 referral program platform online. Raul discusses how Referral Candy has powered over $300M in referral sales for their clients and how their...

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Why You Should Automate Your Customer Service With Amit RG
March 11, 2022

Why You Should Automate Your Customer Service With Amit RG

This episode features guest Amit RG, Founder and CEO of Richpanel, a platform helping eCommerce companies scale and integrate their customer support services. Discover how Richpanel has modeled Amazon to bring productized cus...

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Customer Retention – Easy To Overlook, But You Better Not With Valentin Radu
March 4, 2022

Customer Retention – Easy To Overlook, But You Better Not With Valent…

This episode features guest Valentin Radu, Founder and CEO of Omniconvert. Omniconvert is a company which is disrupting the eCommerce space on how brands should perceive growth (where the norm is 100% focus on acquisition and...

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Forget Your Password? No, Seriously, Forget Your Password With Reed McGinley-Stemple
Feb. 11, 2022

Forget Your Password? No, Seriously, Forget Your Password With Reed M…

This episode features guest Reed McGinley-Stemple, Co-Founder and CEO of Stytch. Stytch enables Apps & websites to embed passwordless authentication for its customers. Listen as Reed explains the advantages for companies to c...

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